I was really sad to read that www.wrapit.co.uk, the on-line gift registry has folded. As a wedding guest, I thought that it was a very user-friendly site and I know several couples who are in that awkward situation of having to inform their friends and family that they never actually received those gorgeous glasses or smart kitchen scales.
For guests who bought on credit cards, there is some protection under section 75 of the Consumer Credit Act. This covers purchases between £100-£30,000 (well, someone might have a very generous great aunt!), although excludes certain cards such as Diner’s Club (does that still exist??) and American Express. However, I’ve just called the Amex disputes line and the very helpful gentleman on the other end said that they would refund all purchases, regardless of how long ago the item was ‘purchased’.
To claim for compensation, guests should directly write to the dispute/refund departments of their credit card company. In the letter, just detail the nature of the problem and include a copy of the original order confirmation and a letter stating that these goods will not be delivered. It is possible to request this letter from the administrator; in this instance KPMG who can be contacted at: The Administrator, Wrapit plc., c/o KPMG LLP, 8 Salisbury Square, London, EC4Y 8BB.
Guests who paid by Visa Delta will also be eligible for full compensation under their ‘charge back rights’. In this instance, consumers who have not received items within 30-days of ordering, can call the company to find out why it has not turned up, then call their bank to have the transactions reversed.
Unfortunately, guests who paid by cheque and other debit cards (Switch/Maestro) have less legislation on their side. However, it seems that there is enough publicity on this issue (and enough people affected) to embarrass HSBC/KPMG into action. Please contact KPMG on the above address or on the dedicated hotline (0844 770 1301) for more information.